Privacy Policy

We collect information to provide better services to our users and drivers: Personal Information: Name and contact details, profile photos, and driver-submitted vehicle or qualification documents. Driver subscription records may include Stripe customer and subscription identifiers; card details are handled by Stripe. Location Data: Passenger pickup and driver locations, live participant locations during an accepted ride, and the ride destination recorded when a participant completes the ride. Device Information: Device type, IP address, mobile network information, and operating system. Usage Data: Ride history, preferences, and communication records.

Your information helps us provide and improve our services: Service Delivery: Matching passengers with drivers, sharing ride locations and status, managing driver subscriptions through Stripe, and providing customer support. Safety & Security: Identity verification, fraud prevention, and ensuring platform safety. Service Improvement: Analyzing usage patterns to enhance our app and services. Communication: Sending ride updates, receipts, promotional offers, and service notifications.

We implement robust security measures to protect your information: Encryption: All personal data is encrypted during transmission and storage. Access Controls: Strict employee access controls and authentication measures. Regular Audits: Continuous monitoring and security assessments. Data Retention: Information is retained only as long as necessary or required by law.

We may share your information in specific circumstances: Service Providers: Stripe for driver subscription billing, Expo for push notifications, and email and SMS providers for account messages. Legal Requirements: When required by law, regulation, or legal process. Business Transfers: In connection with a merger, acquisition, or sale of assets. With Consent: When you have given explicit consent for sharing.

Under Canadian privacy laws (PIPEDA), you have the right to: Access your personal information in our records. Request corrections to inaccurate or incomplete information. Withdraw consent for non-essential data processing. File a complaint with the Privacy Commissioner of Canada. Request information about our data handling practices.